FAQ

Product related questions

What exactly does Cardsender offer?
Cardsender sends your personal postcard. You upload a photo, card text and destination address to our server, and we print the card and bring it to the post office for you.

Who delivers my postcard to its final destination?
The card is delivered through regular mail by the Royal Mail and their international partners. In most countries this is the primary postal carrier.

When will my card arrive at its destination?
Postcards sent to within the UK usually arrive within five working days. Our UK-bound cards ship from Germany where the national mail service (Deutsche Post AG) estimates a maximum of five working days for delivery of regular mail to all parts of the United Kingdom. Unfortunately, we occasionally get reports of cards taking longer to arrive. Please let us know if you card has not arrived after 5 days. Cards within Europe usually also arrive within 5 working days (but note that each country has their own holidays). For cards sent outside Europe, we cannot give you an estimate since the quality of mail service varies a lot in different countries. Cards with destinations outside Europe are printed in the US or in Germany depending on which is closer to the destination. The United States Postal Service website is a good source for estimates for international delivery times (see www.usps.com).

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Product related questions

When will my postcard be sent?
Cards get printed every workday 9am. They are immediately stamped and delivered to the next major post office. This means that most cards are at the post office within 24 hours of submitting the card to Cardsender.

Where is my postcard printed?
Cards to addresses within Europe get printed in Germany. Other cards are usually printed in Connecticut, USA, to shorten the delivery times.

Who is behind the name Cardsender?
Cardsender is a personalized Service for iPhone/iPod Touch, Palm Pre and Pixi, Android and Windows Phone 7 users and those using www.cardsender.de. Cardsender produces and ships individually designed postcards. The Cardsender apps and all associated services are offered by QYOU UG GmbH (Munich, Germany).

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Product related questions

Is it necessary to register for the Cardsender service?
No, it is not necessary to register.

Can I send postcards to destinations abroad?
A postcard can be sent to anywhere in the world.

What print quality can I expect?
The postcard will be printed on the latest digital printing machines and glossed on the front side.

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Product related questions

What paper is the postcard made of?
The printing paper is of type Trucard 300g/m2.

Which format does the postcard have?
The postcard is sized after the DIN A6 standard (WPC, World Postcard) and has the following measurements: 148mm x 105mm (5 13/16" x 4 1/8").

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Price and Shipping

How much is a postcard?
A postcard is A postcard is £1.59. This price applies to our UK offers available on our UK website and smartphone apps downloaded from the UK App Store of your smartphone platform. The charges for our offerings in other countries are different. If you are using a Cardsender smartphone app or website with prices not in GBP please refer to the description of each service for pricing details.

Which payment methods are available?
We work with Paypal and ClickandBuy for payment processing. Both are worldwide trusted and secure providers who allow you to use various methods to fund your transactions (credit cards, bank transfers, etc). Other international versions of Cardsender offer other payment methods which are not applicable to the UK market.

Is there a price list?
You can find a price list here.

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Price and Shipping

Will I get an invoice?
For individual cards we don't generate an invoice. If you are a business and order a large quantity of voucher codes, you will receive an invoice by QYOU UG.




Why are there extra fees for some payment methods?
Unfortunately, for every transaction, the merchant gets charged a transaction fee. For some payment methods we pay this fee. Some payment methods (e.g. Paypal) charge such high transaction costs, that we cannot cover the transaction cost from the postcard price. You can still use these payment methods but we ask you to pay part of the transaction fee.

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Price and Shipping

Can I buy postcard packages instead of paying for each card separately?
You can buy voucher codes for any number of postcards on www.cardsender.de The more cards you pay the cheaper each card is. And with a voucher code you don't have to go through the tedious payment process for each card.

Is it possible to get voucher codes as a gift?
If you buy a voucher code on www.cardsender.de, you can give it to anyone. It's not tied to your device.

Where can I check my remaining voucher value?
On our website, click on the menu item Buy vouchers, then choose Check vouchers - or use this direct link: http://www.kartensender.de/web/uk/buycoupons/check/. Providing your voucher code and your email address will give you the desired information.

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Usage

How much text can I enter on the back of the card?
You have 450 characters (including spaces) available for your postcard text. Manual line breaks count as 32 characters. The card preview is approximate.

How much space is there for the address?
For the address you have four lines with 28 characters each and a selection box for the country.

Is my file good enough to be printed?
The pixel resolution of smartphone cameras and digital compact cameras is good enough for a high quality postcard print. Please check your image for lighting and correct focus!

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Usage

Can I use only a section of a photo?
The software doesn't provide any image manipulation functionality itself. You can crop and edit your images before creating the postcard keeping in mind that the resolution should still meet the minimum requirements.

What does a blurred screen preview mean?
It is possible that your photo is blurred or the picture resolution is too low.

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Customer Service

Can I revoke the payment with my bank if I am unhappy with the postcard or if the card did not arrive?
You should not revoke the payment because this causes extremely high bank fees. Since we cannot provide the postcard printing and shipping service for free, we will seek to recover the original cost and the bank fees from you. If you are unhappy with our service, please contact service@kartensender.de first.

My card didn't arrive! What now?
All paid cards are sent on the morning of the next working day! If your card did not arrive after a reasonable number of days, the reason is most likely found with the responsible postal service. If this happens, we will send your card again with no questions asked. Just write us at service@kartensender.de and give us enough information to find your card: The destination address and approximate date when you first sent it is usually enough.

Is there an order status?
Since there is no registration, there is no order status.

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Customer Service

Can I get a refund for the printing quality of the postcard?
The print quality depends mainly on the individual picture data and for this reason no claim can be made.

Can I send cards abroad?
You can send your card to any place in the world that has postal service.

Will my picture be distorted?
The picture will never be distorted in any way, it will be enlarged proportionally.

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Technical questions

Which data formats can be used for a postcard?
On our website you can use photos in the formats JPEG, GIF and PNG. If you use one of our smartphone apps, any photo displayed correctly on your phone will work.

Which resolution is required for a postcard?
1600 x 1200 pixel are enough for printing a postcard. Modern smartphones or digital cameras produce photos with a multiple of this pixel size.

What is the print resolution of the resulting postcard?
With an image file with 1600 x 1200 pixel, the postcard will have a resolution of 274 dpi (dots per inch) or 108 ppc (pixel per centimeter).

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Technical questions

What will happen if the resolution is less than the recommended value?
The picture could show a step effect or be slightly blurred.

Can I also use larger image files for a postcard?
Generally, you can load also larger image files. However, the processing times during card creation in the app and the upload time to our server can both become rather lengthy.

Why is my picture slightly cut back?
The DIN A6 postcard format is not proportional to your picture format.

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Technical questions

Is it necessary to allow for cutting back?
An edge of 2mm is automatically cut back from the picture during processing due to technical requirements of our printing process.

Should the photo be in colour mode RGB or CMYK?
RGB colours are automatically converted to CMYK for printing.

Can my file have an embedded color profile?
Embedded profiles will be taken into consideration if they are present.

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